Dispatcher in Calgary, Alberta

Reporting to the Operations Manager of a southern Alberta based bulk trucking company, the successful candidate will be accountable for the effective and efficient utilization of the company?s fleet.
Your day-to-day responsibilities will be:
- Demonstrating a commitment to communicating, improving, and adhering to safety policies in all work environments and areas
- Receiving and processing orders based on the information provided by our customers; scheduling the hours for deliveries, for all plants in the Alberta area.
- Performing any required adjustments to our fleet resources in order to facilitate seamless execution of delivery and invoicing
- Serving as a point of contact for our customer base with regards to issues, escalations and other issues as they arise
- Communicating effectively with customers via telephone and/or fax on matters concerning order status and product information; responding to customers' enquiries and concerns in a timely and courteous manner
- Receiving and entering orders through fax and over the phone and engaging customers to ensure that everything is correct
- Maintaining communication with customers to ensure the fleet is able to deliver the product effectively
What you need to succeed in this role:
- Grade 12 w/preference given to those with post-secondary or related industry experience
- Strong communication skills
- Excellent customer service skills - you are dedicated to meeting the expectations of our customers
- Flexibility and ability to balance shifting priorities to meet deadlines
- Ability to negotiate in tough situations without damaging relationships
- Willingness to learn about the company's products, the market, competition and business opportunities
- Strong interpersonal skills
- Exceptional time-management skills and ability to complete assignments in a timely manner
- Ability to maintain composure in all situations and not become defensive or irritated
- Strong problem-solving and analytical skills and desire to seek solutions
The successful candidate with the necessary qualifications will be given full training to ensure their success in his/her role.

Note: We appreciate all expressed interest in this position, however, only the candidates selected for interview will be contacted.